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Why do I have to pay a deposit?
Our deposits are based on your credit status. If a deposit is required, it may be refunded after twelve consecutive monthly statements are paid by their due date. 

How much will it cost to have utilities turned on?
Our deposits vary according to services needed (electric, natural gas, water, sewer, waste collection) and individual credit status. Deposits range from $0 to $430. Refer to the fee schedule for details. 

What do I need to do to get an area light? How much does it cost?
Sign up for an area light in the Customer Service department in City Hall and pick up a flag to show where you want the light to go. Monthly rates for area lights vary dependent upon light size and style.

Why do I have to have an inspection? What do they inspect for?
The City of Lexington code of ordinances requires an inspection after each change of occupancy. Our inspectors check for such things as smoke alarms, ground fault receptacles and open gas lines in the house.

How long will it take to have my utilities turned on?
We can usually provide same-day service on existing residences as long as the request is made before 3pm.

Why do I have to pay Waste Collection fees on an empty house?
If utilities are on at a property, city ordinance also requires provision of Waste Collection service.

Can someone sign for me, so I don't have to pay a utility deposit?
Yes, another Lexington Utilities customer may sign as long as their account(s) has an "excellent" credit rating.

Why do I have a $25 fee on my account?
If your account shows up on the disconnect list, by failure to either meet a payment arrangement or pay by a disconnection date, your account is charged a $25 fee.

What are the reconnect fees after non-payment disconnection?
  • $25 - for disconnect/reconnect if scheduled by 5 p.m. Monday - Friday
  • additional $80 - 5 p.m. to 8 a.m. on normal business days
  • additional $80 - weekends and holidays
  • Reconnect fees are reviewed and set annually by City Council with adoption of the fee schedule 
Do I have to come to City Hall to pay my bill?

City Hall is located at 28 West Center Street. However, several convenient options are available for bill payment including:  paying online, automated phone payments by calling 1-888-990-4214, establish monthly bank draft by contacting Customer Service, and also paying at the Wal-Mart customer service counter.

How can I save money on my utility bill? 
Visit the Marketing section of our website to find cost cutting utility rates and rebate information. To learn how to reduce usage and save money on your electric bill, visit the Energy Saving Tips section of our website.

How to read my utility bill?
To better understand the individual charges of your utility bill, check out this bill sample for an explanation of various charges and how they are calculated.

If your questions have not been answered, please do not hesitate to contact Customer Service.

Last updated: 5/21/2018 9:20:36 AM