As a Lexington Utilities customer, our goal is to cultivate a positive experience for you with reliable utilities that you can count on daily. However, we know from time to time there will be issues which call for clarification regarding our service to you. Located at City Hall, our Customer Service utility account representatives are just an email or phone call away should you need answers to policy or procedural questions. You can also access our complete Lexington Utilities Customer Service Policy Manual which addresses issues ranging from bill payments to service connection at your home or business. Also for your convenience, we have posted Frequently Asked Questions related to your utility bill.
In addition, Marketing representatives are committed to assist you in seeking the most cost effective utility solution. If you are interested in the cost cutting services we offer or have questions, please contact us.
As always, we appreciate you being a valued Lexington Utilities customer and community resident.