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Job Review
Public Safety Telecommunicator/Records Clerk I
Type: Full Time
Compensation/Pay Rate: $13.41- $19.77 per hour plus excellent benefits
Posted Date: 9/6/2017 12:30 PM
Summary
The Public Safety Telecommunicator/Police Records Clerk I performs responsible technical and clerical work for the Police Department. The worker monitors and responds to radio and telephone calls for law enforcement and after hours utilities. They conduct Department of Motor Vehicle checks, warrant checks, and criminal record checks and creates and maintains detailed files. They will also dispatch on-call utility workers as needed. The Public Safety Telecommunicator/Police Records Clerk I worker is subject to stand-by and call back to duty.

Minimum Qualifications
• Education equivalent to high school graduation;
• Good knowledge of standard office practices, procedures and equipment;
• Some knowledge of customer service techniques, especially when dealing with angry or discourteous people;
• DCI certification within 120 days of employment.

Knowledge, Skills and Abilities
• Ability to attend work regularly;
• Ability to handle emergency calls and deal with the public under stressful conditions while remaining calm;
• Ability to use a computer application to manage large amounts of information, including inputting data, retrieving specific records, and creating reports to communicate the information;
• Ability to speak distinctly;
• Ability to maintain access to, and security of, highly sensitive materials;
• Ability to make arithmetic calculations using whole numbers, fractions, and percentages;
• Ability to read and comprehend written sentences and paragraphs in work related documents;
• Ability to establish and maintain effective working relationships with associates, subordinates and the general public.

Essential Functions
• Monitor and respond to radio traffic;
• Answer multi-line telephone for the Police Department and utilities;
• Locate, file and track information on computerized data systems including wanted persons, stolen property, vehicle registration etc. for law enforcement officers;
• Interact with the public, provide accident reports, take finger prints, etc.
• Dispatch on-call utility workers as needed;
• Log and file reports for arrests, incidents, citations, accidents etc.;
• Prepare paperwork/reports and distribute to administrative staff for review;
• Accept incoming warrants for the Police Department;
• Conduct criminal records checks through DCI;
• Monitor security camera system.

Physical Demands
This is light work requiring the ability to exert up to 35 pounds of force occasionally to move objects. Speech and hearing is required for exchanging detailed information by telephone, radio and in person. Visual acuity is required to observe general surroundings and activities, determine accuracy, thoroughness and neatness of work and to prepare and analyze written or computer data. Work requires repetitive motion of the wrists and fingers. Stooping, bending, reaching, pushing and pulling are required for retrieving files. Worker can adjust position between sitting and standing.

Work Environment
The worker is not subject to adverse environmental conditions. The work environment involves everyday risks or discomforts which require normal safety precautions typical of such places as offices, meeting and training rooms. Use of safe work practices with office equipment, avoidance of trips and falls, and observance of fire regulations are minimally required.

Work Schedule
12hr Rotating Shifts; 6am-6pm or 6pm-6am
Must be flexible when necessary to assist in accommodating the required 24/7 coverage for the department.

Special Requirements
Considerable mental effort and stress is involved. Work is performed on a rotating 12-hour shift, including weekends and holidays. Worker is subject to stand-by and call back. Requires Commission as a NC Notary Public.

Closing Date

Application and instructions are available here. Submit City of Lexington Employment Application and resume to jobs@lexingtonnc.gov, by mail to City of Lexington, P.O. Box 1615, Lexington, NC 27293 or in person at 711 South Talbert Blvd., Lexington, NC. This position will remain open until filled. Applications are also taken until 5:00pm at the NC Works Career Center, 211 E. 1st. Ave Extension, Lexington, NC 27295.

Applicants offered employment will be asked to participate in a drug and alcohol screening.

The City of Lexington does not discriminate on the basis of race, color, national origin, age, sex, religion, non-disqualifying disability, or genetic information in employment or the provision of services.

The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of the position. All employees may have other duties assigned at any time.

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