If you need to sign up for Utility Services please call Customer service at (336) 243.2489.

 Sign Up Online

Regular Business Hours: Monday-Friday 9 am-4 pm

• Complete address where service is to be connected
• Social Security number
• Copy of driver's license or other state issued identification card
• Copy of lease agreement or proof of ownership
• Mailing address

Utilities connection costs vary depending on type of service requested (electric, natural gas, water, sewer, or waste collection), as well as the individual’s credit history status.  Deposits can range from $0 to $430.  If same-day service is requested, an additional fee of $60 will be charged.  In addition, a utility reconnection inspection fee may be required of $50.  Refer to the current fee schedule for more details. 

The need for a deposit and the amount of the deposit required is based on the individual’s credit history status.  If a deposit is required, it may be refunded after twelve (12) consecutive utilities statements are paid by the required due date. 

You may apply for area lights by calling 336-243-2489 or click here to start the process.

You will need to mark the ground where you want the area light installed. 

Monthly rates for area lights vary depending upon light size and style.  Refer to the current fee schedule for more details.

Lexington’s Code of Ordinances requires an inspection of property prior to the connection of utilities services in order to protect the health, safety and welfare of all residents of the City.  An inspection may consist of verifying there are smoke alarms, ground fault receptacles and open gas lines in the residence prior to move in.

If a payment has been rejected for insufficient funds or non-funding availability, you may see a $35 fee on your account statement.

Most likely you have been charged a $40 non-payment fee. This fee is added for failure to meet a pay arrangement or failure to pay your bill before the disconnection date

• $0- for reconnect if scheduled before 4 pm on normal business days (Monday – Friday)
• $150– for disconnect/reconnect if scheduled between 4 pm to 9 am on normal business days (Monday – Friday)
• During weekends and holidays reconnects will only be performed between the hours of 9 am - 9 pm.
• Disconnect/reconnect fees are reviewed and set annually by City Council with adoption of the fee schedule effective July 1.

Yes!  Lexington Utilities accepts Visa, MasterCard and Discover cards online, over the telephone, and in person at our 24hr payment kiosk.

Payments received in the overnight drop box will be posted by 4 pm on the next business day. 

If your service has been disconnected or your service is scheduled for disconnection, you must pay by phone, by web, or at our payment kiosk between during normal business hours (9 am-4 pm) to be reconnected or avoid disconnection.

To learn how to reduce usage and save money on your electric utility bill, visit Energy Saving Tips 

Lexington Utilities understands there may be a time when extra time is needed to pay a utility bill due to hardships or unemployment; therefore, Lexington Utilities allows customers a maximum of four (4) pay arrangements per year. 

For more information, contact Customer Service at 336-243-2489 during normal business days and hours (Monday – Friday, 9 am - 4 pm).

Call: 336-243-2489

Email: Click Here

Business hours Monday – Friday, 9 am-4 pm

For Electric Service: 
To report online, visit www.lexingtonnc.gov
To report by phone, during normal business hours, call 336-248-3920 
To report by phone, after normal business hours, call 336-248-2337 

For Natural Gas Service: 
To report by phone during normal business hours, call 336-248-3945 
To report by phone after normal business hours, call 336-248-2337 

For Water/Sewer Service: 
To report by phone during normal business hours, call 336-248-3930 
To report by phone after normal business hours, call 336-248-2337.