Report Outage Online & View Outage Map
Report Online
*Online Outage Map and Reporting is not compatible with Internet Explorer. Please use a another browser, such as Chrome or Edge.
Report Outage by Text Message
If we have your mobile number, you are already opted in.
Add (855) 363-0999 to your contact list and text during a power outage.
What to text during an outage:
- OUT - creates an outage
- STATUS - get current status of outage
- HELP - get information on how to text
- QUIT - unsubscribes
If a valid mobile number is NOT already attached to your account, please OPT IN or contact Customer Care at (336)-243-2489 to update your mobile number.
Report Outage by Phone
(336) 248-2337
*automated phone attendant is available 24/7